Servicing Equipment and Warranty Tracking

Many of Axsapt's customers are in the business of installing equipment such as air conditioners and then providing a warranty service and preventative maintenance services to ensure the equipment is operating efficiently.

You can use standard Job Costing systems to account for the initial implementation of the equipment, but typically you will need a purpose designed Service Management solution that knows about your Technicians and their skills, their availability (in terms of territory and idle time). A good Service Management system also knows about the Models of equipment you sell and service and allows you to maintain a Knowledge Base of common faults and solutions.

Other aspects to consider include automating the recurring billings, recording of equipment usage (for example, photocopiers and some coffee machines have meters that need to be polled to determine service charges).

Hand held devices are very popular with service organisations as they allow new jobs to be sent immediately and invoices to be generated on the spot. Another benefit is stock levels are more accurate as van stock allocated to the job is recorded at the time the job is done.

Another area to be aware of is that Service Management systems should be fully integrated into the base accounting system of the customer, otherwise you end up with a reconciliation nightmare where Customers, Suppliers and Inventory just don't match up over time.

For more information, please contact: Axsapt