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| A Team |
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| Mission Control |
"This is Huston – assistance package has been sent. **static**
Establishing communication link **electronic sounds**
Commencing Nathan interface **static**
Huston is go for interface. Over"
"James, in regards to that error, it seems that we may have come across it before.
I have remoted in and applied the patch. Nathan. Over."
"Thanks Nathan, Scott and Axsapt Mission Control. Disaster averted! James. Over."
"James, you may now commence landing sequence. May God guide you gently to Earth. Scott. Over."
"Mission Control. We have landed successfully… James. Over"
"On behalf of a grateful nation, Congratulations all on a job well done. Mission Control. Over and Out"
When you are having problems with your business software, you can rely on the Axsapt "A-Team" to help you come back to Earth quickly.
The above mission is typical of how the A-Team works together to solve issues. The important message to take away is that rather than ask for a specific Axsapt Technician; it's best to log your call with our Customer Liaison with enough details, to help our team prepare to solve your issue before we call you back.
Did you know that problems put through a step by step process are often solved quickest?
So please be patient if we ask you questions that may not seem particularly relevant. Often we'll ask for screen shots to save you having to read out cryptic error messages.
Please only send us the very first screen shot of the error as it's the most relevant in helping us to diagnose the problem.
Do you need help you with your next mission?
Log a support call with Axsapt.
Commencing Nathan interface **static**
Huston is go for interface. Over"
"James, in regards to that error, it seems that we may have come across it before.
I have remoted in and applied the patch. Nathan. Over."
"Thanks Nathan, Scott and Axsapt Mission Control. Disaster averted! James. Over."
"James, you may now commence landing sequence. May God guide you gently to Earth. Scott. Over."
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| Coming down to Earth |
"Mission Control. We have landed successfully… James. Over"
"On behalf of a grateful nation, Congratulations all on a job well done. Mission Control. Over and Out"
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| AOK... Mission Accomplished |
The above mission is typical of how the A-Team works together to solve issues. The important message to take away is that rather than ask for a specific Axsapt Technician; it's best to log your call with our Customer Liaison with enough details, to help our team prepare to solve your issue before we call you back.
Did you know that problems put through a step by step process are often solved quickest?
So please be patient if we ask you questions that may not seem particularly relevant. Often we'll ask for screen shots to save you having to read out cryptic error messages.
Please only send us the very first screen shot of the error as it's the most relevant in helping us to diagnose the problem.
Do you need help you with your next mission?
Log a support call with Axsapt.
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1 comment:
Well just got an order for some christmas cupcakes ... i can have lots of fun with these.. got a holly cutter so i will do holly and berries on some and i also have an angel to will do some of them.. got a new christmas cupcake book so lots of ideas in that.....The issue that you raised in your blog is really very serious, and most of people lose the quality and integrity of such subjects, when they try to pen it down. But, your job is well done.......
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