This afternoon, Scott Huston from my office, told me about how in his previous job as a Manager of a Woolworths Liquor Store, he and his team would regularly act as customers and walk the aisles of their stores and stand in front, rather than behind the sales counters.
Why did they do that exercise? To change their perspective and wake up from "Shop Blindness" where you become oblivious to problems in your environment such as signage mistakes and inefficient stock positioning.
Could you be suffering from Shop Blindness in your business? Very likely.
Another way to look at this is to accept that there are aspects of your business you could easily improve but only if you knew there was a problem to fix.
At Axsapt we come across this whenever we run training courses for our customers. We're amazed at the inefficient processes people use in their businesses when their current software can often automate complex processes.
On some occassions our customers ask us to review their systems and without fail we are able to recommend improvements to their processes that can save them money in some cases and nearly always time.
More information: Axsapt
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