Tuesday, April 06, 2010

Are Company Procedures Worth It?

Growing businesses tend to adopt more complex processes over time as the workload is spread among staff to improve throughput.

As more staff come on board they need to be educated quickly on those processes and expectations otherwise mistakes can be made that will affect profits. The bigger the company the more likely that related tasks can be segregated among individuals and teams. The success of projects will ultimately depend on tasks being done correctly and within time constraints.

Many companies adopt formal written Policy and Procedures Manuals, Checklists, Knowledgebases and Flowcharts but to ensure compliance there must be supervision and regular audits and reviews. The success of this approach depends on the clarity and accessibility of these documents and the diligence and personality of the staff entrusted with following step by step procedures.

These days, modern business software systems such as Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems have configurable workflow that can automate these tedious processes. Workflow helps by breaking down complex tasks and assigning those tasks to staff or teams and encouraging them to perform those procedures in the right order. If a procedure doesn't get actioned in time, Notifications or Alerts are redirected to other team members or supervisors.

The benefits of a Workflow system is that less training and supervision is required and the quality of output should improve as strict standards are enforced and measured against benchmarks.

More information: Axsapt


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